You should know what your customers think about your products and services, so you can tell what you’re doing right and what you’re doing wrong. By checking out review sites like Yelp, you can see what people are saying about your business. Keep reading and find out if you should respond to reviews on Yelp.
Customer service needs to be a top priority if you want to succeed as a business, and you need feedback to make yours the best it can be. A good way to find out what people have to say about your business is to look up your company on Yelp. Review sites give you a chance to get open and honest feedback from your customers and clients after they’ve experienced your service. Since customer service has moved online over the years, it can be helpful to respond to reviews that attempt to reach out to your team with specific questions.
Show Customers You Care
By responding to your feedback, you show customers, fans, and potential clients that you care about the quality of the work you perform. It’s easy to ignore your reviews and continue to run things the way you think works, but the best way to improve is to listen to what your customers have to say. Be polite and respectful in your responses and maintain your professional voice.
Know What Not to Take to Heart
Not every Yelp review is worth responding to. You’re bound to come across people who leave unreasonable comments, whether they had one bad experience, or they just happened to be in a bad mood and had unreasonable expectations, and some of these comments might not be worth responding to.
At G4H Consulting, we can help you manage your online reputation. We handle web design, social media management, and search engine optimization. Give us a call at (585) 755-0366 or look at our website to see what you can expect from us.